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How to Add a Pager Duty Webhook Action to an Action Group

Integrating the PagerDuty alerting service into your Netreo monitoring workflow is fairly straightforward. Simply follow the steps below to create a new action group that will alert your PagerDuty account with a custom message of your choice that can then be assigned to the alarm configuration of any monitoring check.

First, you’ll have to complete some steps in PagerDuty.

  1. Log in to your account at the PagerDuty website.
  2. Create a “Generic API Integration.”
    • Instructions on how to do this are available here.
  3. Record the API Integration Key for use in Netreo.

Now you can configure Netreo. Navigate to the Actions Administration page (Administration > Alerts > Actions).

Create a new action group.
Click the Add A Group button at the top of the page. Or, if there is an existing group to which you would like to add a new action, click the add action button in that group’s header and skip to the next section.

  1. In the Add Group dialog:
    1. In the “GROUP NAME” field, enter a name for this action group (for example, “PagerDutyAlert”).
      • No spaces are allowed in action group names.
    2. In the “MANUAL ALERT ACCESS LEVEL” field, select a user access level for this group.
      • This setting allows users of the selected access level and higher to manually run this action group from within an incident.
    3. Click Add Group to add this action group to Netreo.
      • Action groups are selected when configuring alarms for monitoring checks.

Create a new action to add to your action group.
If you just created a new action group, the wizard will automatically direct you to the Add Action dialog. Otherwise, click the add action button in an existing action group’s header to open the Add Action dialog.

  1. In the Add Action dialog:
    1. In the “ACTION NAME” field, enter a name for this action (for example, “PagerDuty Action”).
      • Spaces are allowed in action names.
    2. Click Add Action to add this action to your action group.

Create a new method to add to your action.
If you just created a new action, the wizard will automatically direct you to the Add Method dialog. Otherwise, click the add method button in an existing action’s header to open the Add Method dialog.

  1. In the Add Method dialog:
    1. In the “ACTION METHOD TYPE” field, select “Webhook” from the drop-down.
    2. In the “URL” field, enter: events.pagerduty.com/generic/2010-04-15/create_event.json
    3. In the “PAYLOAD” field, enter:
      [header]
      {

      “Content-Type”  : “application/json”,
      }
      [header]
      {

      “service_key”: “<YOUR API INTEGRATION KEY>”,
      “event_type”: “trigger”,
      “description”: “{EXAMPLE_MACRO1 EXAMPLE_MACRO2}”,
      “incident_key”: “{INCIDENTID}”,
      “client”: “Netreo”
      }
      • Be sure to set the “service_key” field to the correct value for your PagerDuty account.
      • Text contained in angle brackets < > should be replaced with your appropriate values.
      • Text contained in curly braces (EXAMPLE_MACRO1 and EXAMPLE_MACRO2 in the example above) represents a series of Netreo macros, and will be translated into readable text before the payload is sent. Replace the example macros above with the macros you would like to use. Multiple macros may be included in the same field by separating them with a blank space. See the list of available macros in the Alert Template Administration page entry.
      • Do not include any angle brackets < > in your payload, but do include curly braces { }.
    4. Click Add Method to add this method to your action.
The Add Method dialog showing the appropriate details for creating a PagerDuty webhook alert.

Select this action group in the alarm configuration of a monitoring check. When that check opens an incident, PagerDuty will be alerted according to the Netreo incident state change rules.

Updated on October 14, 2020

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