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Alert Notifications

Description

An alert notification is how OmniCenter can actively alert specific users to the critical failure of one of its monitoring checks or some other event.

An email-based alert notification.
An alert notification sent to the Netreo mobile application.

How Alert Notifications Work

While a failing monitoring check always displays its alarm in dashboard widgets like the Tactical Overview, a user must still actively monitor the dashboards to notice the problem. Since this is not always desirable or practical, any monitoring check in OmniCenter can be configured to send alert notifications to appropriate personnel when they become critical through the use of action groups.

Alert notifications are available in four types:

  • Email
  • Email-based SMS message
  • SNMP trap
  • Mobile push

The form and contents of an alert notification is determined by its alert template. These are used in incident management rules to determine which alert template an incident should use when sending an alert for a particular alarm type. (This does not include mobile alert notifications, which are formatted internally and cannot be changed.)

Cloud Library Integration

Alert notification templates are fully integrated with the Netreo cloud library. Custom alert templates designed in OmniCenter may be uploaded to the Netreo cloud library and made available to the public after being approved by Netreo. New or updated custom alert templates designed by Netreo may also occasionally be available for download.

If you are using the OmniCenter Overview product, alert notification templates are fully integrated with the Overview cloud library. Alert templates that are designed in Overview (or an Overview client OmniCenter) may be uploaded to the Overview cloud library for administrator approval and then pushed to all client OmniCenters to enforce consistency in alert notifications.

Alert Notification Management

Only users with the SuperAdmin access level may create and manage alert notifications.

OmniCenter is provided with several default alert templates, but you can easily create additional custom templates to suit your organization’s needs.

The default alert templates cannot be deleted, but they can be customized, if desired. Be aware that if you customize a default template, it cannot restored. Best practice is to create a custom alert template and use that instead.

An alert template may use a combination of plain text and incident macros to construct the readable content of an alert message.

Create a new custom alert template

  1. Go to the OmniCenter main menu and select Administration > Alerts > Alert Formatting to open the Alert Template Administration page.
  2. In the Custom Alert Templates panel select Add Template.
    • Several commonly used incident macros are listed at the bottom of the page for your convenience.
  3. In the CUSTOM TITLE field enter a name for your new alert template.
  4. In the CUSTOM TYPE field select the delivery form for the alert notification when using this template.
    • Be sure to select the same delivery type when configuring the method of an action to send an alert based on this template. If you select the Custom Pager type here, select the SMS (via email) method type when configuring actions that send this notification type.
  5. Optional: In the From field enter the email address the alert will display as being from. This field is pre-populated with the {FROMADDRESS} incident macro.
    • If email acknowledgement is set up the macro automatically populates this field with the email address specified in the E-Mail Acknowledgement panel of the Mail Alerting Administration page.
    • If email acknowledgement is not set up the macro populates this field with the [email protected] address, meaning acknowledgements cannot be sent.
  6. Optional: In the Subject field enter what you wish to appear in the subject line of the alert notification. This field is pre-populated with the {TOADDRESS} incident macro.
    • Plain text can be combined with incident macros to achieve a variety of results.
  7. Optional: In the CUSTOM EXTRA HEADERS field enter any additional information that you wish to appear in the message subject header. This field is pre-populated to display the incident ID.
    • Plain text can be combined with incident macros to achieve a variety of results.
    • The information from this field appears after the information entered in the Subject field above.
  8. In the CUSTOM ALERT TEMPLATE MESSAGE field enter the text that will comprise the body of the alert notification.
    • Plain text can be combined with incident macros to achieve a variety of results.
  9. Select Save.
  10. The alert template is now available in the Custom Alert Templates list.

Alert templates may be selected for use in OmniCenter’s incident management rule sets.

Edit a default or custom alert template

  1. Go to the OmniCenter main menu and select Administration > Alerts > Alert Formatting to open the Alert Template Administration page.
  2. Locate the alert template that you wish to edit in either the Default Alert Templates or Custom Alert Templates panel.
  3. Select the edit template icon for that alert template.
  4. Edit the alert template parameters as desired.
  5. Select Save Changes.

Delete a custom alert template

  1. Go to the OmniCenter main menu and select Administration > Alerts > Alert Formatting to open the Alert Template Administration page.
  2. Locate the alert template that you wish to delete in either the Default Alert Templates or Custom Alert Templates panel.
  3. Select the delete template icon for that alert template.
  4. The alert template is deleted and removed from the list.

Remember to update any incident management rules that were using the deleted template to prevent problems with alerting.

Upload a custom alert template to a cloud library

  1. Go to the OmniCenter main menu and select Administration > Alerts > Alert Formatting to open the Alert Template Administration page.
  2. Locate the alert template that you wish to upload in either the Default Alert Templates or Custom Alert Templates panel.
  3. Select the upload icon for that alert template.
  4. The alert template is uploaded to the connected cloud library.

Note: If your OmniCenter is an Overview (or a client of an Overview) then templates are uploaded to that Overview’s cloud library. Otherwise, they are uploaded to the Netreo cloud library, where they are subject to approval by Netreo before becoming available for download to the public.

Download a custom alert template from a cloud library

  1. Go to the OmniCenter main menu and select Administration > Alerts > Alert Formatting to open the Alert Template Administration page.
  2. Select Alert Templates Cloud Library to open the Alert Template Cloud Library page.
  3. Locate the alert template that you wish to download in the Alert Templates Library panel.
  4. Select the download icon for that alert template.
  5. The alert template is downloaded from the connected cloud library and becomes available in the Custom Alert Templates panel.

This operation is primarily for downloading alert templates from the Netreo cloud libraries, as OmniCenter Overview clients generally will have uploaded templates pushed to them from the Overview.

Approve an uploaded custom alert template in Overview

Note: This operation applies to OmniCenter Overview deployments only.

  1. Go to the OmniCenter main menu and select Administration > Alerts > Alert Formatting to open the Alert Template Administration page.
  2. Select Alert Templates Cloud Library to open the Alert Template Cloud Library page.
  3. Locate the alert template that you wish to approve in the Alert Templates Library panel.
  4. Select the edit icon for that alert template.
  5. Optional: Enter a note for this template and select Save Note. The note is visible only in the edit screen for the template.
  6. Select Approve.
  7. The alert template shows as Approved in the Alert Templates Library panel and may now be downloaded or pushed to client OmniCenters.

Push a custom alert template to clients of an Overview

Note: This operation applies to OmniCenter Overview deployments only.

  1. Go to the OmniCenter main menu and select Administration > Alerts > Alert Formatting to open the Alert Template Administration page.
  2. Select Alert Templates Cloud Library to open the Alert Template Cloud Library page.
  3. Locate the alert template that you wish to push to your client OmniCenters in the Alert Templates Library panel.
  4. Select the export icon for that alert template.
  5. The alert template is pushed from the Overview cloud library to all clients and becomes available in the Custom Alert Templates panel of each client.
Updated on April 24, 2020

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