User Management

User Classifications

There are two user classifications in OmniCenter:

  • Web Users
    Web users access OmniCenter through the web browser-based user interface.
  • Cloud Users
    Cloud users access OmniCenter through the mobile application.

Web User Attributes

Access Level

Web users can be assigned one of four access levels. The different levels restrict access to tools in OmniCenter that are appropriate to each level. An access level must be assigned when a user is created. However, the access level can easily be changed at any time, thereafter.

The four access levels (from lowest to highest) are:

  • User
    This is a “read-only” level. A user at this level can only view tools and reports for devices within their user partition group (if one is assigned). Users can acknowledge host availability, service and threshold alarms. This permission level is intended for the typical OmniCenter user. They do not have access to device configuration tools or to the administration or configuration of individual devices or alerts within OmniCenter.
  • Power User
    A user with this permission level can view all normal user reports and tools, as well as some higher permission level reports and tools. This includes security tools (such as port scanners) as well as the ability to view and compare device configurations. Power Users can acknowledge host availability, service and threshold alarms. This permission level is intended for more advanced normal users who are not using OmniCenter in an administrative capacity. Power users can only ever see tools and reports for devices within their user partition group (if one is assigned). They do not have access to the administration or configuration of individual devices or alerts within OmniCenter.
  • Admin
    A user with this permission level can view any user-level tools, as well as edit any of the monitoring, polling and threshold configurations for any devices within their user user partition group (if one is assigned). Admins can also push device configurations to devices in their user partition. This permission level is intended for users who oversee other OmniCenter users. Admins cannot view or edit anything for devices that are not within their specific user partition group.
  • SuperAdmin
    This is a “root” user that can change anything in OmniCenter. This permission level is intended for users who will be administrating OmniCenter itself. A SuperAdmin can view and edit anything configured in the appliance; as well as add devices, define user partitions and manage other users. SuperAdmins cannot be restricted to a user partition. It is recommended to limit the number of users to whom you assign this permission level.

User Partition

A user partition is used to restrict which devices a user can see and interact with within OmniCenter.

Within an enterprise environment, partitions are useful for filtering out devices from a user’s view that are outside the realm of their responsibility.

Within a service provider environment, partitions allow a service provider to produce comprehensive reports for customers while also preventing them from seeing devices outside of their service environment.

Users Without a Partition

A user with no partition assigned can see all managed devices.

Users that have a partition assigned to them may only view and interact with the devices that are also assigned to that partition. Users with no partition assigned to them have an unrestricted view into every device being managed by OmniCenter.

Users may have a partition assigned to them at any time, and may also be easily moved between partitions, if necessary.

User Dashboard

Web users may have a custom dashboard assigned to them to act as their “home” dashboard (instead of the default Consolidated Dashboard).

Assigning a custom dashboard to a user is useful when utilizing role-specific custom dashboards. A user with a custom dashboard assigned to them is taken straight to their custom dashboard after logging in, without being required to navigate to it from the Consolidated Dashboard, as is the norm. The home icon in the main menu bar then returns the user to their custom dashboard when clicked, instead of taking them to the Consolidated Dashboard.

User Dashboard Cannot be Forced

The user dashboard specified in a web user’s configuration may be overridden by the default dashboard specified in their User Preferences page, and vice versa.

Users with a custom dashboard assigned to them may still view the Consolidated Dashboard by going to the main menu and selecting Quick Views > Consolidated Dashboard.

Preconfigured Web User Accounts

OmniCenter ships with two preconfigured web user accounts, administrator and basicuser. These are not intended for general use, and under normal circumstances should not be used to log in to OmniCenter.

  • administrator
    The administrator web user is the default administrative account used when first setting up OmniCenter. (Note that despite its name, the administrator user is of access level SuperAdmin.) This user is intended for the initial administration of OmniCenter only. It is recommended that new SuperAdmin users be immediately created for the individual(s) who will be administrating OmniCenter itself. This provides accountability in the form of logged activity for individually identifiable users. (It is highly recommended that you do not delete this user.)
  • basicuser
    The basicuser web user is used to set permissions for pass-through authentication from the OmniCenter Overview product to an on-premises virtual appliance. It is also occasionally utilized during the creation of some reports. (It is recommended that you do not delete this user.)

It is highly recommended that all OmniCenter users be assigned personal accounts from which to work, and that the above preconfigured users not be used for day to day activities. This allows OmniCenter’s audit log to provide accurate accounting details on user actions.

Web User Management

Web users are managed on the User Administration page. Only users with the SuperAdmin access level may view and manage web users.

Add a new web user

  1. Go to the OmniCenter main menu and select Administration > Users > Edit/Add Web Users to open the User Administration page.
  2. Select Add New User.
  3. Enter a username and password in the fields provided. (These fields are required.)
  4. If desired, choose an access level, user partition, and user dashboard.
  5. If you wish to force the user to enter a new password at first login, switch the force password change option to ON.
  6. Select Save User.

Edit a web user

  1. Go to the OmniCenter main menu and select Administration > Users > Edit/Add Web Users to open the User Administration page.
  2. Locate the user that you wish to edit and select its edit icon in the ACTIONS column.
  3. Edit the user attributes as desired.
  4. Select Save Changes.

Delete a web user

  • Go to the OmniCenter main menu and select Administration > Users > Edit/Add Web Users to open the User Administration page.
  • Locate the user that you wish to remove and select its delete icon in the ACTIONS column.

Web User Preferences

(For a short video about this topic, click here.)

Web users have a variety of settings they may configure to customize their experience.

Edit web user preferences

  1. Go to the main menu bar and select the user icon.
  2. In the sub-menu that appears select User Preferences.
  3. Edit the settings as desired.
  4. Select Save Preference Changes.
The OmniCenter web user menu.

Options selected on the User Preferences page only affect the currently logged in user.

The following settings are available for user customization:

Display Options

  • Theme
    Select from three different skins for OmniCenter:

    • Light
      The default skin for OmniCenter.
    • Dark
      For maximum eye comfort in dimly lit operations centers.
    • Color Vision Deficiency
      For people with protanopia or deuteranopia.
  • Default Dashboard
    This sets the display for the “Home View” (what you see after you log in or when you select the home icon in the menu bar). Select from the Consolidated Dashboard (default), any custom dashboard, the NOC view or the Slide View. If you are logged in as a user with the SuperAdmin access level, a link is provided to jump to the Custom Dashboard Administration page.

Tactical Overview Options

  • Category Sort
    Sort order for categories in the Tactical Overview dashboard widget. The options are:

    • Alphabetically – Sorts categories alphabetically.
    • Number of Problems – Moves categories with the largest number of problems to the top of the list (CRITICAL first, then WARNING, then ACKNOWLEDGED problems).
  • Site Sort
    Sort order for sites in the Tactical Overview dashboard widget. The options are:

    • Alphabetically – Sorts sites alphabetically.
    • Number of Problems – Moves sites with the largest number of problems to the top of the list (CRITICAL first, then WARNING, then ACKNOWLEDGED problems.
  • Device Sort
    Sort order for devices in the Tactical Overview dashboard widget. The options are:

    • Alphabetically – Sorts devices alphabetically.
    • Number of Problems – Moves devices with the largest number of problems to the top of the list (CRITICAL first, then WARNING, then ACKNOWLEDGED problems.
  • Highlight Downed Hosts
    This option is OFF by default. Switching this to ON will highlight a device group in the Tactical Overview dashboard widget with at least one downed host by displaying its row background in red. If this option is OFF, then downed hosts will only be displayed in the STATE column of the HOSTS super-column in that widget.

Cloud User Attributes

Netreo Cloud ID
The name of the web user that this cloud user is associated with.

Netreo User
The email address that was provided by the web user when first logging in using the mobile application.

UUID
The unique identifier within OmniCenter used to manage this cloud user internally. Assigned automatically by OmniCenter.

Cloud User Management

Cloud users are managed on the Netreo Cloud Services Dashboard. Only users with the SuperAdmin access level may view and manage cloud users.

A cloud user is automatically created the first time a web user logs in to OmniCenter using the mobile application. When accessing OmniCenter through the mobile application, cloud users have the access level and user partition of their web user counterparts applied to them.

There is only one administrative action that can be performed on a cloud user, and that is to delete them. Deleting a cloud user will forcefully log that user out of the OmniCenter mobile application. This is useful after deleting a web user, to prevent them from accessing OmniCenter through the mobile app.

Delete a cloud user

  • Go to the OmniCenter main menu and select Administration > System > Cloud Services to open the Netreo Cloud Services Dashboard.
  • Locate the cloud user that you wish to remove and select its delete button in the ACTIONS column.
Updated on March 31, 2020

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